Return Policy

Your satisfaction is very important to us. We want you to be happy with your purchase, so if you have a problem or concern with your order, please reach out to us. We are always happy to work with you to find an agreeable solution.

If a return, exchange, or refund is needed, please review the following guidelines:

Return requests must be submitted within 7 days of delivery. Please contact us before sending anything back so we can provide return authorization and instructions.
Once your return has been authorized, items must be shipped back within 7 days. Return shipping costs are the responsibility of the buyer.
Yarn must be returned in its original, unused condition, with all original labels/tags attached. Items must be free of odors, pet hair, smoke, stains, or other signs of use.
Please note: Return eligibility may vary by item. We recommend reviewing the listing details for any specific return or final-sale information.
Custom or special orders may only be returned or exchanged with prior approval.
Discontinued items are final sale and cannot be returned or exchanged.
We recommend using a trackable shipping method when returning an item, as we cannot be responsible for returns that are lost or damaged in transit.
Once your return is received and inspected, we will process the approved refund or exchange. Original shipping charges are non-refundable.

Please contact us before sending a return. We are always happy to help and will do our best to make the return process as easy as possible.