FAQ

Frequently Asked Questions

What if my package is delayed, lost, or stolen?

Once your order has been shipped and handed over to the shipping carrier, delivery is the carrier's responsibility. While we are happy to help when we can, Chic and Cozy Yarn Shop is not responsible for packages that are delayed, lost, misrouted, or stolen after shipment.

If your package is delayed or appears to be lost, please contact the shipping carrier directly using your tracking information. You are also welcome to contact us, and we'll do our best to assist.

Please double-check your shipping address before placing your order.

If your tracking shows that a package was delivered but you cannot locate it, we recommend checking with household members and neighbors first. If you suspect mail theft, you may also request the GPS coordinates of the last scan from the carrier and file a report with your local police department.

What if a sale starts after I place my order?

Our sale prices apply to orders placed during the promotional period only. If an item goes on sale after your order has been placed, we are unable to refund the difference. 

For example, if you purchase an item at full price and it goes 10% off the following week, the 10% discount would not be applied retroactively to your order.

We appreciate your understanding and encourage you to sign up for our newsletter so you don't miss upcoming sales and promotions!

What if my package is returned to the sender because of an incorrect address?

Please carefully review your shipping address before placing your order.

Once an order has entered processing, we are unable to make changes to the shipping address. If an order is returned to us for any reason, including an incorrect or incomplete address provided by the customer, the customer is responsible for the cost of reshipping the order.

We cannot be responsible for orders that are delayed, returned, or lost due to an incorrect address entered at checkout.

My order didn't arrive by the expected delivery date. Can I return or cancel it?

Shipping carriers provide estimated delivery dates, but delivery dates are not guaranteed. Occasionally, packages may experience unexpected delays, especially during holidays, severe weather, or periods of high shipping volume.

Once your order has been shipped, we cannot guarantee that it will arrive by a specific date, and shipping delays are not a reason for cancellation or return.

If your package is delayed, please contact the shipping carrier first. You are also welcome to reach out to us, and we'll do our best to help.

Please note: We do not accept returns or cancellations solely because an order was delayed in transit.

I'm looking for a specific yarn or color that isn't on your website. Can you help?

Absolutely! 🧶 If you're looking for a particular yarn, color, or product that you don't see on our website, please reach out to us. We can often special-order yarns from the brands we carry, even if the item isn't currently listed online. *

We work with brands including CaMaRose, Gepard, Wooldreamers, BC Garn, Kelbourne Woolens, Noro, Blue Sky Fibers, Malabrigo, Opal, Rellana, Lykke, ChiaoGoo, Quince & Co., Lion Brand, and more.

Custom requests are always welcome and free of charge. Just let us know what you're looking for, and we'll be happy to check availability for you! 🧶✨
*Minimum Quantities May Apply